Who We Are and How to Reach Us

CognitWiseUp operates from Bulgaria and provides mobile SEO optimization services. If you have questions about how we handle your data, you can reach us at:

• Address: ул.Освобождение 103, 7330 Завет, Bulgaria
• Phone: +35937102270
• Email: help@cognitwiseup.com

Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice.

Information You Give Us Directly

When you fill out contact forms, sign up for consultations, or communicate with our team, you provide us with details like your name, email address, phone number, and information about your business needs. We also collect any additional information you choose to share in messages or project briefs.

Technical Information We Gather Automatically

Our website collects standard technical data when you visit. This includes your IP address, browser type, device information, operating system, and how you navigate through our pages. We use analytics tools to understand which content resonates with visitors and where our site could work better.

Project-Related Data

When we work with clients, we analyze website performance data, search rankings, mobile usability metrics, and technical SEO factors. This information helps us deliver effective optimization strategies tailored to your specific needs.

How We Use Your Information

We use the data we collect for specific business purposes. Everything we do with your information serves a clear function in delivering our services or improving our operations.

• Responding to your inquiries and providing customer support
• Delivering mobile SEO services and generating performance reports
• Analyzing website functionality to improve user experience
• Sending relevant updates about our services when you've opted in
• Meeting legal obligations and protecting our legitimate business interests
• Processing payments and maintaining financial records
• Conducting research to develop better SEO methodologies

Legal Basis for Processing Your Data

Under Bulgarian and European data protection laws, we need a valid legal reason to process your personal information. Here's what applies to different situations:

• Contract Performance: When you engage our services, we process your data to fulfill our contractual obligations
• Legitimate Interests: We analyze website usage to improve our services and communicate about relevant offerings
• Legal Compliance: We maintain records as required by Bulgarian tax and business regulations
• Consent: For marketing communications, we only proceed when you've given clear permission

Who We Share Your Data With

We work with carefully selected service providers who help us run our business effectively. These partners only access the information necessary to perform their specific functions.

Service Providers and Tools

We use analytics platforms to understand website performance, email service providers to send communications, hosting companies to keep our site running, and payment processors to handle transactions securely. All these providers operate under strict contractual agreements that protect your data.

Legal Requirements

Sometimes we're required to share information with government authorities or legal entities. This happens when we receive valid legal requests, need to protect our rights, or comply with Bulgarian regulations. We only share what's legally necessary in these situations.

We don't transfer your data outside the European Economic Area unless absolutely necessary for service delivery, and when we do, we ensure appropriate safeguards are in place.

Your Privacy Rights

You have substantial control over your personal information. Bulgarian law gives you several important rights, and we respect every one of them.

To exercise any of these rights, send an email to help@cognitwiseup.com with your request. We'll verify your identity and respond within the timeframes required by Bulgarian law. There's no charge for most requests, though we may charge a reasonable fee if you make excessive or clearly unfounded requests.

How Long We Keep Your Data

We don't keep personal information longer than necessary. Retention periods depend on the type of data and why we collected it.

• Active client data remains accessible throughout our working relationship and for two years after project completion
• Financial records are retained for seven years to comply with Bulgarian tax requirements
• Website analytics data is anonymized after 26 months
• Marketing contact lists are reviewed annually, and inactive contacts are removed
• Inquiry forms and initial consultations are kept for three years unless they lead to active projects

When data reaches the end of its retention period, we securely delete or anonymize it so it can no longer identify you.

Security Measures

Protecting your data is something we take seriously. We've implemented technical and organizational measures designed to prevent unauthorized access, accidental loss, or misuse of your information.

Our website uses SSL encryption to protect data transmission. We restrict access to personal information to employees and contractors who need it to perform their jobs. Regular security audits help us identify and address potential vulnerabilities. We maintain secure backups and have incident response procedures ready if something goes wrong.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. Some cookies are essential for the site to work properly, while others help us analyze performance and remember your preferences.

Types of Cookies We Use

Essential cookies enable core functionality like page navigation and access to secure areas. Analytics cookies help us understand visitor behavior and improve our site. Preference cookies remember your settings and choices.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete them. Keep in mind that disabling certain cookies may affect site functionality.

Children's Privacy

Our services are designed for businesses and professional users. We don't knowingly collect information from anyone under 16 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it immediately.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients by email and update the "Last Updated" date at the top of this page.

We encourage you to check this page occasionally to stay informed about how we protect your information. Continued use of our services after changes take effect means you accept the updated policy.

Complaints and Supervisory Authority

If you're unhappy with how we've handled your personal data, please contact us first so we can try to resolve the issue. You also have the right to file a complaint with Bulgaria's Commission for Personal Data Protection (CPDP), the supervisory authority responsible for data protection matters.